Terms and Conditions

Oshun Swim Ltd is registered in England and Wales under company number 10524701.
The registered office address is The Wenta Business Centre, Colne Way, Watford, Hertfordshire, WD24 7ND

Use of Products and Product Safety

The content of our products including online courses, articles, videos and social media posts are intended to inspire learning, generate an interest in swimming and to expand your knowledge of swim skills. Safety has been considered throughout the creation of all our products, however the safety and appropriateness of activities depends upon the individuals, their age and ability, medical profile and the facilities/environmental conditions. The responsibility of the safety and appropriateness of activities lies with the individual or the parent/carer of the individual if that person is under the age of 18 or has restricted capability. Actions, directions or activities described in any of our products should not be copied unless the individual or their parent/carer fully understands the activity, the safety implications involved and is willing to take responsibility for the consequences of their own actions. Content can be used to complement learning done face to face with a qualified swimming instructor, and if you do not fully understand a skill or are not in a position to safely practice a skill by yourself, then you should source an instructor to help you. Where our content conflicts with an instruction given by your swim teacher, club coach or local venue rules, then the teacher/coach/venue rules should take precedence.

The content of our products and website aim to expand knowledge relating to swim skills for recreational and general fitness swimming. Whilst content has been written by a qualified swimming instructor, the products do not promise to teach individuals how to swim or guarantee progression in a swim skill and are not intended to replace professional face-to-face instruction by a qualified teacher. Whilst the content, written by a qualified instructor, is based on real-life experience of teaching practices that have been effective for the development of recreational swimming, we recognise that there are many approaches to swimming and many variations on technique, especially in relation to competition swimming. Our content and products should not be relied upon for the development of competitive-level swimming for FINA-regulated events.

All products including books and online courses can be beneficial for the enjoyment of reading and the expansion of knowledge without needing to go near water. If individuals or parents/carers choose not to practise any skills described, no refund can be offered on any products purchased on the basis of being unfit for purpose.

Our Swimming Badges contain a sharp metal pin and therefore care should be taken around children and people with disabilities. Our Bag Tags may be a safer option for some customers. Swimming Badges and Bag Tag products are not toys.

Placing an Order, Product Information and Availability

Personalised items are made to order and therefore we cannot offer guaranteed next day delivery on items.
Please enter personalisation information carefully as badges and bag tags will be printed with the exact text you enter.
Please add [email protected] to your email address book/safe sender’s list and check your junk/spam mailbox for emails relating to your order.
Our badges and bag tags are fully recyclable but components must be separated prior to recycling.
Order limits may apply on our online shop pages. If you require a bulk order of our swim badges or bag tags, please contact us by email and we will handle your order directly.

Pricing and discounts

Prices listed on our website are in GBP and inclusive of VAT where applicable. Prices are subject to change at our discretion. Orders outside of the UK may incur an additional fee from your credit card provider, additional shipping fees and may incur import taxes and handling fees at the border.

If you would like a unique design for a badge or bag tag that is not listed in our catalogue, would like us to create a design for you, or you require a bulk order of custom-printed badges/bag tags, then please email [email protected] to discuss your requirements.

Oshun Swim Ltd supports swim schools, instructors and educational or conservation groups. If you are an organisation or individual that wants to resell our products for the purposes of fundraising, please email [email protected] to arrange a discount code for bulk orders.

Delivery

As our products are made to order, we aim to deliver your products within 30 days of your order.
Deliveries to customers outside of the UK may take longer depending on the shipping method and customs processing at the border.

Returns Policy

All items are checked before dispatch, but if your order arrives in an unsatisfactory condition, please email us at [email protected] as soon as possible.

You must notify us in writing within 14 days of receipt of your items that you wish to return them. Please email [email protected]. Return postage is at your own cost and we must receive the unwanted items within 14 days of your notification. We advise you to ensure that you have paid adequate postage costs and that the items are appropriately packaged so that they are returned to us in good condition. We will process any refund requests within 14 days of receipt of the product. In case we do not receive items you have returned, we recommend you get proof of postage.

If an item is returned to us in an unsatisfactory condition, we may not be able to offer a refund. We will offer to re-post the product back to you, but this will incur additional postage costs.

Oshun Swim Ltd will not refund orders for digital items that are downloaded or personalised items including badges and bag tags unless they are faulty.

For more information see our Returns Policy.

General Information

Oshun Swim Ltd will not be held liable for any irresponsible or unsafe actions taken by any individual relating to a water-based activity or relating to any fictional element of our books. Oshun Swim Ltd will not be held responsible for any loss or damage to information or computers or viruses arising from the use of this website. We will not be held liable for failure to meet obligations relating to customer orders arising from an event outside of our control including natural disaster or failure by a third party we use within our operations.

All logos, illustrations, photographs, text and video content on this website are owned by Oshun Swim LtdĀ  except for stock images which are licenced from Adobe Stock Images, Unsplash or provided to us by our contributors. Copying, sharing and reproducing any content from this website without appropriate reference (for example a link to our website) is prohibited. All text content and illustrations within books by the author Carrie Evans are owned by Oshun Swim Ltd. Copying, sharing and reproducing any content from books by Carrie Evans is prohibited.

The use of this website and the purchase of any products on this site implies acceptance of the terms and conditions described here as well as any additional specific terms that are mentioned in any product descriptions or order-related documents.

 

Getting in touch with feedback and complaints:

Oshun Swim Ltd endeavours to provide useful and enjoyable content to help more people to enjoy swimming. We welcome your feedback both positive and negative in order to improve, refine and expand our range of products and services. If we have fallen short of your expectations, please get in touch and we will do our best to put it right. If you have any suggestions or requests for products or content we can develop to help solve a problem, let us know. We hope that our content contributes to positive, helpful experiences when learning to swim and we would love to hear about these too!

For all correspondence, please visit our Contact Us page. We recommend that you save our email address: [email protected] in your address book and check your spam/junk folder if you have not received a reply from us within a reasonable time.

 

Staying Safe Online

Online safety is important to us, particularly with regards to our younger audience. To minimise the potential for online abuse, we have disabled public comments on our website and YouTube channel. From time to time, we communicate via social media and encourage all our users to consider their safety and act responsibly to ensure the safety of others online. Oshun Swim Ltd cannot be responsible for the activities and comments of members of the public who interact with our social media but encourage users to avoid posting abusive language, inappropriate imagery, and to avoid giving specific swimming advice to others that might pose a risk to their safety.

Parents and children who wish to learn more about staying safe online may wish to visit Childline’s website on Internet safety: Childline | Staying Safe OnlineĀ 

Oshun Swim Ltd is not responsible for the content and safety of external websites.

 

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