Privacy Policy

Oshun Swim Ltd is registered in England and Wales under company number 10524701. The registered business address is: The Wenta Business Centre, Colne Way, Watford, Hertfordshire, WD24 7ND

This document explains how we collect, store and use your data as well as your rights to control your personal information.

The data you provide:

When you place an order for a product or online course, we log your Name, your chosen Username, Email Address, Billing Address, Shipping Address (if applicable) and contact Telephone Number. We require this information to fulfil your order and communicate with you directly about your order.

Your credit card, PayPal or other payment details are processed securely by PayPal. Oshun Swim Ltd has no access to your credit/debit card details.

If you communicate with us via our email address or contact form, we log the data you input for the purposes of dealing with your enquiry. If you opt-in to receive email newsletters, we will store your Name and Email Address for the purposes of sending you communication about Oshun Swim’s products and services.

How long we keep this data for:

We store data relating to your order for a minimum of 8 years for the purposes of accounting and internal statistical reporting and to be able to locate order details for any customer service queries. We may store your data for longer than 8 years if we have a legal obligation to do so. If you have started any of our online courses, we store your data indefinitely to enable you to access your course progress at any time in the future.

We store data relating to any communication you submit as part of feedback or enquiry for the duration necessary to satisfactorily conclude your request or for as long as we think it may be required in case of a follow-up communication.

Who we share your data with:

Oshun Swim Ltd does not sell any customer data to third parties. Data may be transferred between us and technology providers and delivery companies we use to enable the functioning of our website, the fulfilment of orders or the delivery of communication either direct or as part of a newsletter. Our website is powered by WooCommerce and their privacy policy explains how they process visitor data on our site (https://automattic.com/privacy-notice/). Google Analytics is integrated for the purpose of analysing the effect of our own business development strategies. We have opted out of Google’s advertising features, however depending on your own device or browser settings, you may already have switched on an option to allow Google to track your online activities. Oshun Swim Ltd is not responsible for the use of your data when you click on any external links that may be included on our website. Data may be shared when legally required by HMRC or other government organisation.

Cookies:

Our online store utilises cookies (small files stored on your device) to remember products that you have placed in the cart and display items you have recently viewed. You can erase cookies using the browser setting options on your device, but this may diminish your user experience, for example by losing items saved in your cart. Google Analytics may set or read cookies on your device. For more information on how Google uses your data, click here: “How Google Uses data when you use our partner’s sites or apps”

Your rights relating to your personal data:

If you would like to see what data we hold about you, please email [email protected] with the subject heading “SUBJECT ACCESS REQUEST”. You have the right to ask us to change any information that is incorrect or ask us to delete any information we hold about you. We will delete any personal data unless we are legally obliged to retain it, or if we need to continue to store it for the purposes of fulfilling an order. You can adjust the settings in your browser to erase any cookies stored on your device or to prevent cookies being saved. This may affect your user experience as described above.

Google has developed an add-on to your browser that prevents your browsing activity from being made available to Google Analytics. More information can be found on their website: Google Analytics opt-out browser add-on

Information about the use of our website by children:

We recognise that some of our content may be useful for children, however, we recommend that parents sit with their children whilst they use the Internet and talk through the content they are viewing. We take care to ensure that the content we produce does not contain inappropriate language or imagery, but we cannot control content on external websites that we may link to, or other videos that YouTube may suggest or auto-schedule for viewing. Some of the advanced skills on our website may be dangerous if copied by children without understanding the context, being aware of risks of different local pools and without considering their own physical limitations. Parents should be aware of what children are viewing at all times and help them to understand the context of what they are learning. Parents should be responsible for the safety and appropriateness of any activities practiced as a result of content viewed on our website.

The site Internet Matters is a useful source of information on how to adjust your device or browser settings to help protect your child from viewing unsuitable sites (https://www.internetmatters.org/).

If a child communicates with us (either via our email, or social media) and provides information that raises a concern for their safety or welfare, we may pass information to a relevant child protection organisation.

 

If you are uncertain about any part of this privacy policy, please contact us at [email protected] and discontinue your use of this website.

Share this post on social media: